As the UK’s leading papermaker, we believe in giving our customers a comprehensive service. It starts with getting the fundamentals right: value-for-money products, manufactured and delivered on time, in full. But we go much further than that. Every one of our customers can call on our support in many different areas. Members of our Technical Support team are in the field every day, helping customers to enhance the performance of their corrugators and solve technical problems as they arise.
Our Technical Support Team is the envy of the papermaking industry. This team is capable of engaging with the most difficult technical problems at a moment’s notice. The team consists of Mike Devine, Barry Newbery and Mark Pryer.
But ‘firefighting’ is only part of this team’s value to customers. What truly makes a difference is its ability to help customers enhance the performance of their corrugators. This entails combining engineering knowledge with a deep understanding of how our papers behave on the machines. At a time when all companies are keen to save costs and improve productivity, this service can help ensure commercial success and profitability.